Get in touch

Most answers are just below – a quick read could save you waiting for a reply.

Our cheeky Cornish seagull mascot
Mon – Fri, 9am – 2pmOur customer service hours (excl. bank holidays)
Reply within 24–48 hoursWe read and reply to every email personally
Email usinfo@cornishcreamteas.com or use the form below

Please only email us once. Sending a second email within 48 hours moves your enquiry to the back of the queue – we promise we'll get back to you as fast as we can.

We're a small, family-run business – thank you for your patience.

Before you get in touch, please check:

  • Your email inbox and junk / spam folder for tracking emails from "Cornish Cream Teas" or "We Are Printing Your Label".
  • Your tracking link for the latest status from Royal Mail.
  • With neighbours and any safe places at the delivery address.
  • That it's been 48 hours since dispatch – Royal Mail occasionally roll deliveries over by a day.

Help & information

Tracking updates

All orders are sent with Royal Mail Tracked 24. Tracking notifications are sent automatically to the email address used at checkout.

If you haven't had an update yet, please check your inbox and junk / spam folders for emails containing:

  • "Cornish Cream Teas"
  • "We Are Printing Your Label"
It's your responsibility to track your order. Parcels may be left in a safe place or with a neighbour if no-one is home – we do require someone to be in to receive the order, especially as the box contains perishable goods.
Understanding your tracking status

The first update – "Sender has despatched item" – means your shipping label was printed on that date and your order is being prepared with the non-perishables.

All orders are packed with perishables the day before your chosen delivery date, so everything arrives at its absolute freshest.

Delivery times & delays

We send every order with Royal Mail Tracked 24. During busy periods for postal services, some deliveries may be delayed by one working day – we really appreciate your patience.

Delayed by 24 hours? Please don't worry. Our pasties are already fully baked, then frozen and sealed in an insulated thermal pouch with an ice pack. Our clotted cream is also sent frozen and defrosts gradually in transit. Both will arrive in great condition and are fine to pop straight in the fridge.

If this does happen, we're truly sorry – Royal Mail occasionally roll deliveries over by a day, especially during busy weeks.

If your order has not arrived within 48 hours of dispatch, please contact us and we'll arrange to send another box.

Perishables & storage instructions

Our perishable items are sent blast-frozen inside a thermal black pouch with a gel pack, and defrost gradually on their way to you.

Clotted cream – sent blast-frozen and thaws in transit. On arrival, please refrigerate straight away.
Pasties – already fully baked, then frozen in their own sealed packaging. Refrigerate on arrival. To enjoy, oven bake at 180°C (160°C fan) for 20–25 minutes, until piping hot throughout.
Scones – keep at room temperature.
My order hasn't arrived

Before contacting us, please:

  1. Check your tracking link for the latest status
  2. Check your email inbox and junk / spam folder
  3. Check with neighbours and any safe places at your property
  4. Allow up to 48 hours from dispatch

If your order still hasn't arrived 48 hours after dispatch, please get in touch and we'll arrange to send another box.

Thank you for being so patient – especially during our busiest weeks of the year.

Still need help? Use the form below or email our team – we read and reply to every message personally.

Email our team → info@cornishcreamteas.com